Privacy Policy

Last Updated: November 08, 2025

1. Information We Collect

1.1 Personal Information

When you register for a yaNkap account, we collect:

• Identity Information: Full name, date of birth, national ID number, passport details
• Contact Information: Phone number, email address, physical address
• Financial Information: Bank account details, transaction history, wallet balance
• KYC Documents: Government-issued ID, proof of address, selfie verification

1.2 Automatically Collected Information

We automatically collect certain information when you use our services:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App interactions, features used, time spent in app
• Location Data: GPS location (with your permission) for agent network services
• Log Data: IP address, browser type, access times, pages viewed

1.3 Transaction Information

Every transaction you make through yaNkap generates data including:

• Transaction amount, date, and time
• Sender and recipient information
• Transaction type (P2P transfer, bill payment, airtime top-up, etc.)
• Payment method used

2. How We Use Your Information

We use your information for the following purposes:

2.1 Service Delivery

• Process your transactions and payments
• Maintain and manage your wallet account
• Provide customer support and respond to inquiries
• Send you transaction confirmations and receipts

2.2 Security and Compliance

• Verify your identity (KYC/AML compliance)
• Detect and prevent fraud, money laundering, and other illegal activities
• Comply with legal obligations and regulatory requirements
• Protect against security threats and unauthorized access

2.3 Service Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Personalize your experience
• Send you relevant updates and notifications

2.4 Marketing (With Your Consent)

• Send promotional offers and newsletters
• Inform you about new features and services
• Conduct surveys and market research

3. Information Sharing and Disclosure

We may share your information with:

3.1 Service Providers

We work with trusted third-party service providers who help us operate our platform:

• Payment Processors: To process transactions and transfers
• Cloud Storage Providers: To securely store your data
• SMS/Email Services: To send notifications and alerts
• KYC Verification Services: To verify your identity
• Analytics Providers: To understand app usage and improve services

3.2 Financial Institutions

We share necessary information with:

• Banks and mobile money operators for fund transfers
• Utility companies for bill payments
• Mobile network operators for airtime top-ups

3.3 Legal and Regulatory Authorities

We may disclose your information when required by law:

• To comply with court orders, subpoenas, or legal processes
• To meet regulatory requirements (CEMAC, COBAC, etc.)
• To investigate fraud or illegal activities
• To protect our rights, property, or safety

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Data Security

We implement industry-standard security measures to protect your information:

4.1 Technical Safeguards

• Encryption: All data in transit is encrypted using TLS/SSL
• Secure Storage: Sensitive data is encrypted at rest
• Access Controls: Role-based access with multi-factor authentication
• Regular Audits: Security audits and penetration testing

4.2 Account Security

• PIN protection for account access
• Two-factor authentication (2FA) option
• Biometric authentication (fingerprint/face recognition)
• Session timeout and automatic logout
• Real-time fraud monitoring

5. Your Rights and Choices

You have the following rights regarding your personal information:

5.1 Access and Correction

• View and update your profile information in the app
• Request a copy of your personal data
• Correct inaccurate or incomplete information

5.2 Deletion and Restriction

• Request deletion of your account (subject to legal retention requirements)
• Restrict processing of your data for specific purposes
• Object to certain data processing activities

5.3 Marketing Preferences

• Opt out of marketing communications at any time
• Manage notification preferences in app settings
• Unsubscribe from emails using the link provided

5.4 Data Portability

• Request a copy of your data in a machine-readable format
• Transfer your data to another service provider (where technically feasible)

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements
• Prevent fraud and maintain security

Specific Retention Periods:

• Account Information: Retained while your account is active, plus 7 years after closure (regulatory requirement)
• Transaction Records: Retained for 10 years (AML/CFT compliance)
• KYC Documents: Retained for 7 years after account closure
• Marketing Data: Until you opt out or request deletion

7. Children's Privacy

yaNkap is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are under 18, please do not register for an account or provide any personal information. If we discover that we have collected information from a child under 18, we will delete it immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries outside Cameroon. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

• Standard contractual clauses approved by regulatory authorities
• Ensuring third parties meet adequate data protection standards
• Implementing technical and organizational security measures

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze app usage and performance
• Provide personalized content
• Detect and prevent fraud

You can manage cookie preferences in your device settings or browser. Note that disabling cookies may affect app functionality.

10. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Notify you via email or in-app notification
• Update the "Last Updated" date at the top of this policy
• Provide a summary of key changes

Your continued use of yaNkap after changes are made constitutes acceptance of the updated policy.

12. Contact Us

13. Regulatory Information

yaNkap is committed to complying with:

• CEMAC (Central African Economic and Monetary Community) financial regulations
• COBAC (Banking Commission of Central Africa) directives
• Cameroon data protection laws
• Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) regulations