Terms of Service

Last Updated: November 08, 2025

1. Acceptance of Terms

By creating a yaNkap account, downloading our mobile application, or using any of our services, you agree to:

• Be bound by these Terms of Service
• Comply with our Privacy Policy
• Follow all applicable laws and regulations
• Accept updates to these terms as they are modified

If you do not agree to these terms, you may not use yaNkap services.

2. Eligibility Requirements

To use yaNkap, you must:

• Be at least 18 years of age
• Be a resident of Cameroon or an authorized jurisdiction
• Have a valid government-issued identification document
• Have a valid mobile phone number
• Pass our Know Your Customer (KYC) verification process
• Not be prohibited from using financial services under any applicable law

3. Account Registration and Security

3.1 Account Creation

When you register for a yaNkap account, you must:

• Provide accurate, complete, and current information
• Complete the KYC verification process
• Create a secure PIN and password
• Maintain and promptly update your account information

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your PIN, password, and other security credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Keeping your registered mobile device secure

3.3 Account Suspension and Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms of Service
• We suspect fraudulent or illegal activity
• You provide false or misleading information
• You fail to complete or update KYC verification
• Required by law or regulatory authorities

4. Services Offered

4.1 Wallet Services

yaNkap provides a digital wallet that allows you to:

• Store funds electronically
• Send and receive money (P2P transfers)
• Top-up mobile airtime
• Pay bills (utilities, subscriptions, etc.)
• Join and participate in Nkáp (tontine) groups
• View transaction history and account statements

4.2 Transaction Limits

Transaction limits apply based on your account verification level:

• Basic Account: Daily transaction limit of 500,000 XAF
• Verified Account: Daily transaction limit of 2,000,000 XAF
• Premium Account: Daily transaction limit of 5,000,000 XAF

We reserve the right to modify these limits at any time for security or regulatory reasons.

5. Fees and Charges

5.1 Transaction Fees

yaNkap charges fees for certain services:

• P2P Transfers: 0.5% - 1.5% depending on amount
• Cash-out to Bank: 1% + 200 XAF
• Cash-out to Mobile Money: 1.5% + 100 XAF
• Bill Payments: Free to 100 XAF service charge
• Airtime Top-up: Free

Current fees are displayed in the app before you confirm each transaction. We may update fees with 30 days' notice.

5.2 Currency and Exchange Rates

All transactions are processed in Central African Francs (XAF). If you send money to or receive money from other currencies, exchange rates will apply as displayed in the app at the time of transaction.

6. Prohibited Activities

You may NOT use yaNkap to:

• Engage in any illegal activity, including money laundering, terrorism financing, or fraud
• Purchase illegal goods or services
• Impersonate another person or entity
• Interfere with or disrupt our services
• Use automated tools, bots, or scrapers to access the platform
• Attempt to gain unauthorized access to our systems
• Share your account with other users
• Engage in any activity that violates these Terms of Service

7. Transactions and Refunds

7.1 Transaction Processing

When you initiate a transaction:

• You authorize us to deduct the transaction amount plus applicable fees from your wallet
• Transactions are typically processed instantly, but may take up to 24 hours in some cases
• Once confirmed, transactions cannot be cancelled
• You will receive a transaction receipt and notification

7.2 Failed Transactions

If a transaction fails:

• Funds will be automatically returned to your wallet within 24-48 hours
• You will be notified via SMS and push notification
• Fees for failed transactions will be refunded

7.3 Disputes and Chargebacks

If you believe a transaction was unauthorized or erroneous:

• Contact our support team within 7 days of the transaction
• Provide transaction details and evidence
• We will investigate and respond within 14 business days
• Decisions are made at our sole discretion

7.4 Refund Policy

Refunds are issued only for:

• Failed transactions
• Duplicate charges due to system error
• Unauthorized transactions (subject to investigation)
• Service errors on our part

Note: Completed and correctly processed transactions are generally non-refundable.

8. Nkáp Groups (Tontines)

8.1 Group Participation

When you join or create a Nkáp group:

• You agree to the group's rules and contribution schedule
• You must make timely contributions as agreed
• Payouts are processed according to the group's rotation cycle
• You can leave a group only after completing your payout cycle

8.2 Group Liability

yaNkap acts as a platform facilitator for Nkáp groups. We:

• Process contributions and payouts automatically
• Hold funds securely until payout
• Do NOT guarantee member participation or payment
• Are NOT responsible for disputes between group members

By joining a group, you acknowledge that you participate at your own risk.

9. Intellectual Property

All content, trademarks, logos, and intellectual property on the yaNkap platform are owned by yaNkap or our licensors. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding for any purpose
• Reverse engineer or decompile our software
• Create derivative works based on our platform

10. Limitation of Liability

To the maximum extent permitted by law:

• yaNkap is provided "AS IS" without warranties of any kind
• We do not guarantee uninterrupted or error-free service
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount of fees you paid in the last 12 months
• We are not responsible for third-party services or payment failures beyond our control

11. Indemnification

You agree to indemnify and hold harmless yaNkap, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these Terms of Service
• Your violation of any law or third-party rights
• Unauthorized use of your account

12. Privacy and Data Protection

Your use of yaNkap is also governed by our Privacy Policy. By using our services, you consent to:

• Collection and processing of your personal information
• Use of your data as described in the Privacy Policy
• Sharing of information with service providers and regulatory authorities

13. Compliance and Regulatory

13.1 KYC/AML Compliance

yaNkap complies with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. We:

• Verify the identity of all users
• Monitor transactions for suspicious activity
• Report suspicious transactions to authorities
• May request additional documentation at any time

13.2 Tax Obligations

You are responsible for:

• Understanding and complying with your tax obligations
• Reporting income and transactions as required by law
• Paying applicable taxes on your yaNkap activity

We may report your transaction information to tax authorities as required by law.

14. Changes to Terms

We may modify these Terms of Service at any time. When we make material changes:

• We will notify you via email or in-app notification
• Changes take effect 30 days after notification
• Continued use after changes constitutes acceptance
• You may close your account if you disagree with changes

15. Dispute Resolution

15.1 Informal Resolution

If you have a dispute, please contact our customer support first. We will work with you to resolve issues informally.

15.2 Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration in Douala, Cameroon, under the rules of the Cameroon Arbitration Association.

15.3 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class action lawsuits.

16. Governing Law

These Terms of Service are governed by the laws of:

• The Republic of Cameroon
• CEMAC (Central African Economic and Monetary Community) regulations
• COBAC (Banking Commission of Central Africa) directives

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Force Majeure

yaNkap is not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:

• Natural disasters
• Government actions or regulations
• War, terrorism, or civil unrest
• Power outages or telecommunications failures
• Cyber attacks or security breaches affecting third parties

19. Contact Us

20. Acknowledgment