Delete Your Account

Last Updated: December 30, 2025

Need to delete your yaNkap account? We understand that circumstances change. This page will guide you through the account deletion process and help you understand what happens to your data.

Before You Delete Your Account

Important: Account Deletion is Permanent

Please note that deleting your account is irreversible. Once your account is deleted, you will not be able to:

Access your transaction history
Recover your account or data
Use the same phone number to register a new account (for a certain period)

Before proceeding, please ensure:

Zero Balance: Your wallet balance must be 0 XAF. Transfer or withdraw all funds before deletion.
No Pending Transactions: Complete or cancel all pending transactions.
No Outstanding Bills: Ensure all bills and payments are settled.
Download Records: Export your transaction history if you need it for tax or record-keeping purposes.
Cancel Subscriptions: Cancel any recurring payments or subscriptions linked to your account.

How to Delete Your Account

There are two ways to delete your yaNkap account:

Option 1: Delete Through the Mobile App

Open the yaNkap app on your mobile device
Go to Settings
- Tap the menu icon (three horizontal lines) in the top-left corner
- Select "Settings" from the menu
Navigate to Account Settings
- Scroll down to "Account" section
- Tap "Account Management"
Select Delete Account
- Scroll to the bottom of the page
- Tap "Delete My Account"
Verify Your Identity
- Enter your PIN or use biometric authentication
- Enter the verification code sent to your registered phone number
Confirm Deletion
- Review the deletion warning
- Type "DELETE" in the confirmation field
- Tap "Permanently Delete Account"

Option 2: Request Deletion via Customer Support

If you're unable to delete your account through the app, you can request deletion by contacting our support team:

Contact Customer Support

Email: support@yankap.cm

Subject Line: "Account Deletion Request"

Phone: +237 670 000 000

In-App Chat: Available in the app under Settings > Help & Support

Please include the following in your request:

Your full name as registered on the account
Your registered phone number
Your account email address
Reason for deletion (optional but helps us improve)
Confirmation that your wallet balance is 0 XAF

Processing Time: Account deletion requests are typically processed within 3-5 business days. You will receive a confirmation email once your account has been deleted.

What Happens After Deletion

Immediate Effects

Account Access: You will immediately lose access to your yaNkap account
App Functionality: You will be logged out and unable to log back in
Services Terminated: All yaNkap services will be terminated
Payment Methods: All linked bank accounts and cards will be disconnected

Data Deletion Timeline

Your data will be deleted according to the following schedule:

Personal Information: Deleted within 30 days
Profile and Preferences: Deleted within 30 days
App Usage Data: Anonymized within 90 days

Data We Must Retain (Legal Requirements)

For legal and regulatory compliance, we are required to retain certain information even after account deletion:

Transaction Records: Retained for 10 years (AML/CFT compliance requirements)
KYC Documents: Retained for 7 years (regulatory requirements)
Fraud Prevention Data: Retained for 5 years (security purposes)
Legal Records: Any data related to disputes, investigations, or legal matters

This data is stored securely and access is restricted to authorized personnel for compliance and legal purposes only. For more information, see our Privacy Policy.

Alternatives to Deletion

If you're considering account deletion, you might want to consider these alternatives:

Temporary Deactivation

Instead of permanently deleting your account, you can temporarily deactivate it:

Your account and data remain intact
You cannot make transactions during deactivation
You can reactivate anytime by logging back in
Your transaction history is preserved

To deactivate: Settings > Account Management > Deactivate Account

Adjust Privacy Settings

If privacy is your concern, you can:

Disable marketing communications
Turn off location tracking
Limit data collection in app settings
Make your profile private

Contact Support

If you're experiencing issues with your account, our support team may be able to help without requiring account deletion.

Reactivating a Deleted Account

Important: Once your account is deleted, it cannot be reactivated or restored. If you want to use yaNkap again, you will need to:

Create a new account from scratch
Complete the KYC verification process again
You may need to wait 90 days before using the same phone number
All previous transaction history will be permanently lost

After Account Deletion

Using yaNkap Services Again

If you change your mind after deleting your account:

You can create a new account using a different phone number immediately
To use the same phone number, you may need to wait 90 days
You will need to complete the full registration and KYC process
Your previous transaction history cannot be recovered
Any promotional credits or rewards from your old account will not be transferred

Outstanding Issues

Please note:

Pending Disputes: Account deletion does not resolve pending disputes or claims
Legal Matters: Deletion does not affect any legal obligations or proceedings
Third-Party Services: You must separately cancel any subscriptions with third-party services

Data Portability

Before deleting your account, you can request a copy of your data:

Transaction History: Export as CSV or PDF from the app
Account Data: Request via email to privacy@yankap.cm
Processing Time: Data exports are typically provided within 14 days

To export your data in the app:

Go to Settings > Account Management
Select "Download My Data"
Choose the data types you want
Select format (PDF or CSV)
Tap "Request Export"
You'll receive a download link via email within 24 hours

Need Help?

Feedback

We're sorry to see you go! Your feedback helps us improve yaNkap for everyone. If you're willing to share why you're deleting your account, please email us at feedback@yankap.cm.

Important Reminder: Make sure to withdraw all funds and export any data you need before deleting your account. Account deletion is permanent and cannot be undone.

For more information about how we handle your data, please review our Privacy Policy and Terms of Service.